Billing is monthly based on your plan. You're billed on the same day each month. If you exceed your monthly email limit, overage charges are calculated at the rates shown and billed with your next invoice. You can upgrade or downgrade your plan at any time.

We accept all major credit cards (Visa, MasterCard, American Express) and direct debit for Australian businesses. Enterprise customers can arrange invoice billing with net 30 payment terms.

Yes! You can upgrade or downgrade your plan at any time from your dashboard. Upgrades take effect immediately, and you'll be credited any unused portion of your current plan. Downgrades take effect at the start of your next billing cycle.

No, unused emails do not roll over to the next month. Your email quota resets at the beginning of each billing cycle. If you frequently have unused emails, you may want to consider a lower-tier plan to optimize your costs.

Yes! Our Enterprise plan offers custom pricing based on your volume. If you're sending more than 500,000 emails per month, contact us for a custom quote with volume-based discounts. We also offer annual payment discounts.

We guarantee the lowest rates of any Australian email provider using direct Australian routes. If you find a lower rate from an Australian provider for the same quantity with the same features, contact us and we'll match it. This applies to comparable plans and volumes only.